Last updated: [DATE — fill in when published]
This policy explains what personal data Gardeners Of London collects through this website, why, how long we keep it, and what rights you have — in plain terms, under UK GDPR and the Data Protection Act 2018.
Gardeners Of London provides gardening, landscaping, brickwork and removal services across West London. For the purposes of data protection law, we are the "data controller" of any information you submit through this site.
Gardeners Of London
Email: gardenersoflondon@gmail.com
Phone: 07485 014478
ICO registration reference: [ADD ONCE REGISTERED — see note at the bottom of this page]
Areas served: Ealing, Hanwell, Brentford, Greenford, South Ealing, West Ealing, Ealing Broadway, Drayton Green, Perivale
We only collect data you give us directly through the quote request form, or that's automatically generated when the form is submitted. We do not use tracking cookies, analytics, or advertising scripts on this site.
| Data | Why we collect it | Source |
|---|---|---|
| Name | To address you correctly and identify your enquiry | You provide |
| Postcode | To check whether we cover your area and estimate travel | You provide |
| Email address | To reply with a quote or follow-up questions | You provide |
| Phone number | Only if you choose to give it, in case a call is genuinely quicker for a specific query | Optional |
| Job details / message | To understand the scope of work you're asking about | You provide |
| Service type selected | To route your enquiry to the right kind of quote | You provide |
| IP address & submission timestamp | Automatically logged by our website's server-side systems (Netlify and Resend, see below) for spam prevention and security | Automatic |
That's the complete list. We don't collect location data, device fingerprints, browsing history, or anything beyond what's shown above.
We process your enquiry details under the lawful basis of legitimate interests — specifically, responding to a request you've made for a quote. Where you tick the consent box on the form, we also rely on your explicit consent to be contacted about that enquiry. You can withdraw consent at any time by emailing us.
Solely to respond to your enquiry, provide a quote, arrange a site visit if needed, and deliver the service you've asked about. We do not use your data for marketing emails, newsletters, or any purpose beyond the enquiry you've made, unless you separately and explicitly ask us to keep you updated about future work.
We do not sell, rent, or trade your personal data. It's shared only with:
We never share your data with any other third party for their own marketing or commercial use.
This website does not use cookies for tracking, analytics, or advertising. This website makes no requests to third-party services when you browse it.
We keep enquiry details for as long as reasonably necessary to respond to your request — typically no more than 12 months if no job goes ahead. If you become a customer, we retain relevant records for the duration of the work plus a period afterwards as required for accounting and legal purposes (typically up to 6 years, per UK tax record-keeping rules).
Under UK GDPR, you have the right to:
To exercise any of these, email gardenersoflondon@gmail.com. We'll respond within one month, as required by law.
This site and our services are aimed at adults instructing garden and property work. We don't knowingly collect data from anyone under 18.
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.